Frequently
Asked Questions

General Questions

  • We are a privately held supply chain solutions provider of consumer electronics. We recover, process, and remarket a broad range of devices in both the United States and abroad.

  • We are based out of Dallas, Texas.

  • We work with a wide range of consumer electronics such as smartphones, tablets, laptops, wearables, home automation, cell phone accessories, and more. We carry many of the popular brands such as Apple, Samsung, Google, LG, ZTE, HTC, Alcatel, and many more.

  • We are Responsible Recycling (R2) Certified and have certifications in ISO 14001 and OHSAS 18001.

  • We cater only to businesses as well as government and educational organizations. We reserve the right to check incorporation documents prior to the start of any business relationship.

Purchasing From Us

  • To purchase from us, a customer application form must be filled out and reviewed by our accounts team. Company documentation may also be required. Please click here to apply.

  • We do not fulfill test or sample orders. To satisfy the due diligence from our customers, we do offer an industry-leading return policy to protect their financial investment.

  • We ship all orders placed by 2:00pm CST that same day. We use FedEx for local and international shipping. We can accommodate special shipping requests at our discretion.

  • We only accept wire transfers.

  • Our minimum order is based on the invoice amount, which is $5,000.

  • Selling to us is very streamlined. We issue you a purchase order and in return, you issue us an invoice for all products being fulfilled. Separate transactions will require separate invoices. Payment structure depends on any prior terms negotiated and will be notated on invoice(s).

  • We focus on new and used mobile devices; such as high-end or low-end smartphones and tablets.

  • We focus on purchasing from the US market due to fluctuations in exchange rates and the logistics proximity. However, every situation is unique and if it is economically feasible, then we are open to purchasing internationally.

  • Normally, yes. However, depending on our SLAs with clients, the amounts can vary.

Returning Merchandise

  • We require prior authorization before any returns. Only items with functionality issues that have not been itemized as such on an invoice will be accepted. We do not accept returns based on cosmetic defect. Any devices that are past 100 days from the original invoice date will not be accepted. Customer is responsible for shipping costs and providing tracking information. Return authorization will only be valid for 14 days from the date of issue. Email rma@scssupplychain.com to begin process. Unauthorized returns will not be accepted.

  • Returns will be processed within 7 business days of arriving at our facility.

  • Customer is responsible for shipping costs and providing tracking information. If return authorization is approved, we will cover the shipping costs for any replacement units. If return authorization is rejected, customer will be responsible for shipping costs back to customer’s location.

  • Although we stand by our quality, we ask our customers to perform their due diligence by quality testing used devices purchased from us or elsewhere. Used electronics are sensitive pieces of equipment and many variables can cause malfunctions. Any device outside of the initial 100-day warranty period will not be covered.

  • Unfortunately, there is no industry “standard” when it comes to conditions and grading of used devices. Your sales representative will provide you with our Grading Guideline which will define the condition of any purchase you make with us, so it is the customer’s responsibility to align it with his/her company’s grading policy. If the issue is due to cosmetic variance, it is not eligible for return. If any unit was received with a functionality issue not originally specified on our invoice, it is eligible for return.

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