Frequently
Asked Questions
General Questions
What type of business are you?
We are a privately held supply chain solutions provider of consumer electronics. We recover, process, and remarket a broad range of devices in both the United States and abroad.
Where are you based out of?
We are based out of Dallas, Texas.
What type of products/brands do you carry?
We work with a wide range of consumer electronics such as smartphones, tablets, laptops, wearables, home automation, cell phone accessories, and more. We carry many of the popular brands such as Apple, Samsung, Google, LG, ZTE, HTC, Alcatel, and many more.
Do you have any certifications?
We are Responsible Recycling (R2) Certified and have certifications in ISO 14001 and OHSAS 18001.
Can anyone work with you?
We cater only to businesses as well as government and educational organizations. We reserve the right to check incorporation documents prior to the start of any business relationship.
Purchasing From Us
How can I start purchasing from you?
To purchase from us, a customer application form must be filled out and reviewed by our accounts team. Company documentation may also be required. Please click here to apply.
Can I place a test order?
We do not fulfill test or sample orders. To satisfy the due diligence from our customers, we do offer an industry-leading return policy to protect their financial investment.
How does your shipping work?
We ship all orders placed by 2:00pm CST that same day. We use FedEx for local and international shipping. We can accommodate special shipping requests at our discretion.
What form of payment do you accept?
We only accept wire transfers.
Is there a minimum order quantity?
Our minimum order is based on the invoice amount, which is $5,000.
How does selling to you work?
Selling to us is very streamlined. We issue you a purchase order and in return, you issue us an invoice for all products being fulfilled. Separate transactions will require separate invoices. Payment structure depends on any prior terms negotiated and will be notated on invoice(s).
What type of products do you purchase?
We focus on new and used mobile devices; such as high-end or low-end smartphones and tablets.
Do you only buy from the United States?
We focus on purchasing from the US market due to fluctuations in exchange rates and the logistics proximity. However, every situation is unique and if it is economically feasible, then we are open to purchasing internationally.
Do you only buy in bulk?
Normally, yes. However, depending on our SLAs with clients, the amounts can vary.
Returning Merchandise
What’s your return policy?
We require prior authorization before any returns. Only items with functionality issues that have not been itemized as such on an invoice will be accepted. We do not accept returns based on cosmetic defect. Any devices that are past 100 days from the original invoice date will not be accepted. Customer is responsible for shipping costs and providing tracking information. Return authorization will only be valid for 14 days from the date of issue. Email rma@scssupplychain.com to begin process. Unauthorized returns will not be accepted.
When will my return get processed?
Returns will be processed within 7 business days of arriving at our facility.
How does shipping work with returns?
Customer is responsible for shipping costs and providing tracking information. If return authorization is approved, we will cover the shipping costs for any replacement units. If return authorization is rejected, customer will be responsible for shipping costs back to customer’s location.
A product I purchased from you was returned by my customer after your warranty period.
Although we stand by our quality, we ask our customers to perform their due diligence by quality testing used devices purchased from us or elsewhere. Used electronics are sensitive pieces of equipment and many variables can cause malfunctions. Any device outside of the initial 100-day warranty period will not be covered.
I purchased a certain grade/condition and received something else.
Unfortunately, there is no industry “standard” when it comes to conditions and grading of used devices. Your sales representative will provide you with our Grading Guideline which will define the condition of any purchase you make with us, so it is the customer’s responsibility to align it with his/her company’s grading policy. If the issue is due to cosmetic variance, it is not eligible for return. If any unit was received with a functionality issue not originally specified on our invoice, it is eligible for return.